Refund Policy
Last updated: January 1, 2025
Quality Guarantee
All our products are manufactured under ISO 9001:2015 quality standards and are thoroughly tested before dispatch. We stand behind the quality of every product we ship.
Defective Products
If you receive a product that does not meet the agreed specifications, please notify us within 7 days of delivery. Provide batch number, photographs, and a description of the issue. We will arrange for replacement or credit.
Return Process
- Contact our customer service team with your complaint
- Provide batch number and photographic evidence
- Do not dispose of the defective product until our team inspects it
- Returns must be authorized by our quality team
- Return shipping costs for verified defective products will be borne by us
Non-Returnable Items
Custom-manufactured OEM products and private-label products are non-returnable unless they fail to meet agreed specifications. Products damaged due to improper storage or handling by the buyer are not eligible for returns.
Refund Timeline
Approved refunds or credits are processed within 15 business days of receiving the returned product and completing our quality investigation.